Client Portal Help

Every website client gets a private project portal: one link with your timeline, what I need from you, design approvals and your payment schedule. Here's how to use it.

Opening your portal

Your portal link arrives in your welcome email after your deposit is paid. It opens in Google Sheets in any browser, with no app to install. Bookmark it, and you'll always be one click from your project.

Approving designs

When a design is ready, it shows up on the Feedback & Approvals tab with a reply-by date. Choose Approved or Changes requested and add your notes in the same row. Your project includes two rounds of revisions, and the portal keeps count for you.

Your content checklist

The Content Checklist tab lists everything I need from you, like your logo, photos and page text, each with a due date. Mark items done as you send them. Launch dates stay on track when the checklist does.

Sharing access safely

Please never send passwords by text or email. The Access & Logins tab shows how to invite me to your domain, hosting and platform accounts instead, so you stay in control and can remove my access any time after launch.

Paying an invoice

Invoices arrive by email with a secure Shopify checkout link, so you can pay by card in a minute. Your portal's Payments tab shows what's paid and what's next: 50% to book, 25% at design approval and 25% at launch. Can't find an invoice? Email mocreativeatelier@gmail.com and I'll resend it.

Care plans

Manage or cancel your monthly care plan by signing in to your customer account, or just email me.

Still stuck?

Email mocreativeatelier@gmail.com. I reply within one business day.