Refund policy
Last updated: October 24, 2026
MO Creative Atelier sells web design services and digital deliverables. Because nothing ships and my time is reserved for each client, refunds work as follows.
Website Check-Up ($149). You can request a full refund within 24 hours of purchase. After 24 hours, the Check-Up is non-refundable because your review is scheduled and work begins.
Website and shop build deposits. The 50% deposit reserves your project dates and is non-refundable once your project is booked. If I need to cancel your project for any reason, you will receive a full refund of any payments for work not yet delivered.
Milestone payments. Payments due at design approval and at launch are non-refundable for work that has been delivered and approved.
Care plans. Care plans are billed monthly and can be canceled at any time before your next billing date. Canceling stops future charges; partial months are not refunded.
Website Check-Up credit. If you book a build within 30 days of your Check-Up, the $149 is credited toward your deposit. The credit has no cash value.
Your signed agreement. If you have a signed website design or care plan agreement with me, its payment and cancellation terms apply to that project.
How to request a refund. Email mocreativeatelier@gmail.com with your order number. Approved refunds go back to your original payment method, usually within 5 to 10 business days.
Subscription policy
Last updated: October 24, 2026
Website Care Plans. Care plans (Keep It Fresh, Grow and Partner) renew automatically every month on the date you signed up, and your payment method is charged at the plan price until you cancel.
What's included. Each plan's monthly edit time and services are listed on the Website Care Plan page. Unused edit time does not roll over to the next month. Larger projects are quoted separately.
Social Media Management. Social media plans (Steady, Engage and All In) renew automatically every month on the date you signed up, with a 3-month minimum term. After the first 3 months they continue month to month until you cancel. Each month's posts are planned ahead and approved by you in your client portal; posts not approved by the 25th may be scheduled from the approved plan or held until you review them. Unused posts do not roll over. Paid ad spend, ad management and photo shoots are not included and are quoted separately. You keep ownership of your social media accounts at all times.
Changing or canceling. You can upgrade, downgrade or cancel at any time before your next billing date (after any minimum term) by emailing mocreativeatelier@gmail.com or through your customer account. Changes take effect at your next billing date. Partial months are not refunded.
Price changes. If a plan price changes, I will email you at least 30 days before the new price applies.